Northern Light and Garden wants to make sure we provide you with everything to satisfy your shopping needs. This covers our terms and policies on payments, returns, and shipping. If you have any questions about our terms, policies and shipping please feel free to call us.

Northern Light and Garden has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.northernlightandgarden.com.

We use your IP address to help diagnose problems with our server, and to administer our Web site.

Our site uses cookies to keep track of your shopping cart. We use cookies to save your password so you don't have to re-enter it each time you visit our site. If you turn cookies off in your browser, our shopping cart system may not function properly.

This site contains links to other sites, Northern Light and Garden is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services. We do not send bulk email. We do not sell or share your personal information with anyone.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Northern Light and Garden uses SSL data encryption. This Digital certificate secures communications between Northern Light and Garden and our customers. Through electronic credentials, digital certificates help identify and encrypt electronic messages over the Internet. Digital certificates allow you to verify your identity, privileges or relationship to another party in an online transaction. When used in combination with encryption, they also allow you to encrypt information that you send to another person to provide additional assurance that only the intended party can access the data and that the data will not be compromised en route. Digital certificates facilitate these security measures, which in turn allow applications like e-mail, on-line trading, and credit card purchasing, to be executed in the most secure environment. Digital certificates help to ensure that information is received only by the intended recipient and by the person claiming to be the sender and that none of the information was altered en route to the recipient.

Warranties

Northern Light and Garden offers warranties on many of our products which begins from the date of purchase. Some items like Hanna Instruments, Green Air Products, C.A.P controllers and Sun System ballasts are warranted through the manufacture only.  If you have any questions please email at support@northernlightandgarden.com

Payment Options

Northern Light and Garden accepts all major credit cards. Sorry we do not accept personal checks, money orders or cash for orders to be shipped.

Shipping Limitations

Northern Light and Garden currently ships only throughout The United States. The Post Office handles our deliveries to Alaska and Hawaii . All orders are shipped Monday through Friday within 24 hours of processing of the order. All claims for damaged goods or missing product must be made within one day of receiving the order.

You may choose to have your order shipped by UPS or by the U.S. Postal Service. Our shopping cart is linked directly with these services and will automatically calculate the shipping cost based on weight, distance, and the type of service that you specify during checkout. It does not take into account the fact that we may place multiple items in the same box in order to save you on the shipping cost. It also does not take into account the fact that some items are oversized and may cost extra to ship. Please be advised that rather than overcharging some customers and undercharging others, we may adjust the shipping charge when we process your order. On rare occasions, this may result in a second charge, or, in most cases, a credit to your account. Please understand that this only because there are no shopping cart systems available that can take into account the exact dimensions of all the items we sell and how those items can be combined to fit into one or more boxes. Please understand that when you choose Next Day, 2nd Day or 3 Day shipping, this means from the day the order leaves the warehouse. Keep in mind that it takes us time to gather your order and get it ready for shipping, but we promise to do it as fast as humanly possible!

Important Information Regarding Shipping & Transit Times:
UPS picks up and delivers packages Monday thru Friday only USPS picks up and delivers Monday thru Saturday only (excluding certain holidays). This means that if you place an order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the package has been picked up from our warehouse. This means that if you place an order at 3:00 p.m. Pacific Standard time, we will process and pack your order immediately, but USPS/UPS will probably have already picked up for the day, which means that your order will be picked up the following Monday (assuming Monday isn't a holiday), and delivered to you 2 days later (in this case, Wednesday). This is the case with every company that doesn't personally drive the package to your doorstep. So, in short, if your order doesn't arrive as quickly as you had expected, it doesn't mean that we are not doing everything possible to expedite your order.

Most orders are shipped the same day or the next day, depending on what time we receive the order. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we may have the item drop-shipped directly from the manufacturer/ distributor. If we do have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The bottom line is that we value your business and we will do everything possible to ensure that your order gets to you as quickly as possible.

Refunds & Returns

All returns after 7 days are subject to a 15% restocking fee. Custom work made to customer specification cannot be returned. Any freight charges incurred on returned merchandise is at the expense of the customer.

Disclaimer

CULTIVATION OF MARIJUANA IS AGAINST FEDEREL LAW. OUR PRODUCTS ARE INTENDED FOR LEGAL USAGES.  WE CANNOT SELL ANY MERCHANDISE NOR GIVE ANY ADVICE TO ANYONE INTENDING TO CULTIVATE MARIJUANA OR ANY OTHER CONTROLLED SUBSTANCE.